Decisions on Demand Helpdesk

A number of Decisions on Demand helper classes can be extended to implement custom functionality at the APEX level, including:

• DecsOnD.ApplyPolicyHelper
  Handles the entire process of applying a business policy
• Action classes (including DecsOnD.AssignOwnerAction, DecsOnD.UpdateObjectAction andDecsOnD.CustomAction)
  These classes are instantiated to apply updates to the Salesforce data resulting from a business policy invocation
• DecsOnD.AssignmentHelper
  This is a dedicated helper class for assignment rules

To register customized versions of the classes listed above with the Decisions on Demand app, you should create a class called DecsOnD_CustomizationManager. This class:

• Must implement the DecsOnD.ICustomizationManager interface
• Must be global

To register your customizations, implement the getCustomizations method. A separate call will be made to this method for each customizable helper class, passing in the name of the class to be extended. For custom actions, a single call is made for all actions (using the feature name DecsOnD.PolicyActionHandler.CUSTOMIZABLE_FEATURE_ACTIONS). Your implementation should return the Apex Type corresponding to your custom class, which must be global and extend the class you are customizing.

For example, the following will register:

• A custom implementation of DecsOnD.ApplyPolicyHelper called CustomApplyPolicyHelper
• A custom implementation of DecsOnD.AssignOwnerAction called CustomAssignOwnerAction

global class DecsOnD_CustomizationManager implements DecsonD.ICustomizationManager {
    global Map<String, Object> getCustomizations(String featureName, Map<String, Object> parameters) {
        // Handle request for custom implementation of ApplyPolicyHelper
        if (DecsOnD.ApplyPolicyHelper.class.getName().equals(featureName)) {
            Map<String, Object> results = new Map<String, Object>();
            // Register the custom implementation
            results.put(DecsOnD.Config.CUSTOMIZATION_FEATURE_APEX_TYPE, CustomApplyPolicyHelper.class);
            return 
        } else if (DecsOnD.PolicyActionHandler.CUSTOMIZABLE_FEATURE_ACTIONS==featureName) {
            // Handle request for custom action implementations
            Map<String, Object> actions = new Map<String, Object>();
            // Register a custom implementation for the AssignOwner action
            actions.put(DecsOnD.AssignOwnerAction.NAME, CustomAssignOwnerAction.class);
            return actions;
        }
        return null;
    }
}

Where CustomApplyPolicyHelper and CustomAssignOwnerAction should be global classes that extend DecsOnD.ApplyPolicyHelper and DecsOnD.AssignOwnerAction respectively.